Privacy Policy

1. Introduction

Peppol Archive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-invoice archiving service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company details)
• Billing information (payment card details, billing address)
• Business documents (invoices and related Peppol documents)
• Communications with our support team
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Ensure compliance with legal obligations and regulations
• Protect against fraudulent or illegal activity

4. Data Storage and Security

Your data is stored exclusively in EU-based data centers. We implement industry-standard security measures including:

• End-to-end encryption for all data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Automated backup systems with geographic redundancy

5. GDPR Compliance

As a European company, we are fully compliant with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

6. Data Retention

We retain your archived documents for the legally required retention period (typically 10 years for tax-related documents in most EU countries). Account information is retained as long as your account is active. You may request deletion of your account data at any time, subject to legal retention requirements.

7. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our service, including:

• Cloud infrastructure providers (EU-based)
• Payment processors
• Analytics services
• Customer support tools

All third-party providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. Essential cookies required for the service to function cannot be disabled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: